Essential reading before booking our service

These terms and conditions set out the basis on which The Housing Inspector (“THE HOUSING INSPECTOR”) accepts instructions. Please read them carefully as your use of THE HOUSING INSPECTOR services, is subject to these terms.

Headings in these terms are for reference only and shall not be taken into account in interpretation. All agreements on the part of either of the parties, which comprise of more than one person shall be joint and several.

These terms shall be governed, construed and enforced in accordance with the laws of England and Wales.

THE HOUSING INSPECTOR will provide their services with at least the degree of skill and care generally provided by the providers of similar services in England and Wales.

Indemnity

You agree to indemnify THE HOUSING INSPECTOR against any claims arising from the provision by you to THE HOUSING INSPECTOR of incorrect or incomplete information.

THE HOUSING INSPECTOR will indemnify you against any and all loss, damage or liability (whether civil or criminal) which arises out of any acts of neglect by THE HOUSING INSPECTOR.

You will indemnify THE HOUSING INSPECTOR and keep THE HOUSING INSPECTOR indemnified from and against any and all loss, damage or liability (whether civil or criminal suffered) and legal fees and costs incurred by THE HOUSING INSPECTOR in the course of conducting the work of THE HOUSING INSPECTOR and resulting from:

  1. Any acts of neglect and default by you or your employees and licensees
  2. Any successful third party claim in respect of any matter arising from the work of THE HOUSING INSPECTOR provided that such liability has not been incurred through any material default by THE HOUSING INSPECTOR in carrying out the work.

Nothing in these terms restricts or excludes either party’s liability for fraud or personal injury or death resulting from the relevant parties’ negligence.

THE HOUSING INSPECTOR has a policy of Professional Indemnity Insurance details of which can be provided to you upon reasonable request.

 

THE HOUSING INSPECTOR Liability to you

  1. a) This provision sets out THE HOUSING INSPECTOR’s entire liability (including any liability for the acts and omissions of its employees, agents or subcontractors) to you for:

(i) any breach of its contractual obligations arising under this agreement; and/or

(ii) any representation, statement or tortuous act or omission including negligence (but excluding any of the same made fraudulently) arising under or in connection with this agreement.

  1. b) THE HOUSING INSPECTOR’s liability to you for death or personal injury resulting from its own or that of its employees’ agents’ or subcontractors’ negligence; and for any damage suffered by you as a result of a breach of an obligation implied by law liability for which cannot be restricted and/or excluded shall not be limited. This provision shall prevail over all other provisions in this agreement.
  2. c) Subject always to d) and e) below, THE HOUSING INSPECTOR shall accept liability to you in respect of damage to tangible property and losses flowing directly from the breach or THE HOUSING INSPECTOR’s (or its agents’ employees’ or subcontractors’) negligence but not for loss of profits, loss of goodwill or any other similar claim nor for any indirect losses.
  3. d) THE HOUSING INSPECTOR’s entire liability to you in respect of any act or omission falling in a) above shall be limited to damages as described in our insurance schedule.
  4. e) THE HOUSING INSPECTOR shall only be consider the liability to you if you have notified THE HOUSING INSPECTOR in writing within 5 working days of you being aware or from when you ought to have been aware of any potential claim.

 

TERMS AND CONDITIONS  

INVENTORY AND ASSOCIATED SERVICES

 

THE HOUSING INSPECTOR can provide a number of services. These are identified on our website and other leaflets and marketing materials provided to you.

  1. You should identify the service required by completing the Booking Form.
  2. By requesting a report, you guarantee to THE HOUSING INSPECTOR that you have your client’s full authority to proceed.
  3. THE HOUSING INSPECTOR will normally accept instructions via the booking form provided to you.
  4. THE HOUSING INSPECTOR requires at least 48 hours’ notice of each instruction given by this method. This 48-hour period excludes the time period between 5pm on Friday evening and 9am on Monday morning each week. In the event of a shorter notice period being given by you, THE HOUSING INSPECTOR reserves the right to charge an additional surcharge of £25 per instruction.
  5. THE HOUSING INSPECTOR reserves the right not to accept any instruction or to require a variation of these terms prior to undertaking the work. In the event of such variation THE HOUSING INSPECTOR will contact you to obtain your consent prior to the work being undertaken by THE HOUSING INSPECTOR.
  6. Instructions given to THE HOUSING INSPECTOR less than 48 hours before the work is required to be undertaken by THE HOUSING INSPECTOR should be given by telephone using the number provided to you by THE HOUSING INSPECTOR as well as the booking form.

Inventory – Furnished or Unfurnished

  1. On receipt of the completed Booking Form we will arrange for an Inventory Consultant to visit the identified premises.
  2. An inventory report in THE HOUSING INSPECTOR’s set form will be completed and you will receive this in electronic form. This will include a photographic record of the property. Any questions or queries relating to the inventory report should be raised in writing with The Housing Inspector within 14 days of the report being completed and distributed. Any amendments will be accepted within this period only, the inventory can be updated with landlord approval after this time only by written agreement from the landlord.
  3. Please ensure that you complete all sections of the Booking Form as fully as possible. Failure to do so may lead to delays in actioning the Inventory.

Mid Term Inspections

  1. Please provide at the beginning of each calendar month a list of the inspections required or use the Booking Form to notify details of each individual instruction to THE HOUSING INSPECTOR.
  2. On receipt of the completed Booking Form we will arrange for an Inventory Consultant to visit the identified premises and to provide a report in the set form used by THE HOUSING INSPECTOR, making reference to the original inventory report if this was completed by THE HOUSING INSPECTOR .
  3. You will receive the completed inspection forms within 14 days.

 

Check In/Check Out

  1. Please complete the Check in/ Check Out request form as fully as possible failure to do so may lead to a delay.
  2. THE HOUSING INSPECTOR will arrange for the Check In/Check Out to be completed at the agreed time. We will provide a report in the set form used by THE HOUSING INSPECTOR, in the case of a Check Out, making reference to the original Inventory Report and any subsequent Mid Term Inspection visits if these were completed by THE HOUSING INSPECTOR.
  3. You will receive the completed inspection forms within 14 days
  4. Paperwork from previous inventory companies should be provided at Check In, Mid Term and Check Out. THE HOUSING INSPECTOR reserve the right to charge for a full inventory if these are not supplied at least 48 hours prior to the appointed time.

 

 

Express

  1. An Express combines both the Inventory and Check In stages and is witnessed by the incoming tenant. Removing any ambiguity and creating a speedier process.
  2. Payment Terms
  3. At the point that the relevant report is generated by THE HOUSING INSPECTOR and sent to you, an invoice for the fee due to THE HOUSING INSPECTOR will be sent by mail to you.
  4. Payment is due as previously discussed and arranged and will be stated on the email confirming relationship commencement and also noted within the invoice.

Court/Legal Assistance

  1. THE HOUSING INSPECTOR will provide reasonable assistance to you, if you or your clients become involved in court or other proceedings, provided that you cover THE HOUSING INSPECTOR’s reasonable costs. These will be a minimum fee of £250 per day or part thereof.

 

Fees

  1. THE HOUSING INSPECTOR reserves the right to vary its quoted fees provided it gives you 28 days written notice of the change.
  2. After a report has been requested and attended then the full fee is payable by you even if you cancel the report, unless you cancel the request for the report by calling the number shown no later than 24 hours before the inspection at the property is scheduled or due to be carried out. An administration charge of £15 is payable by you for cancellations that are accepted by THE HOUSING INSPECTOR under these terms.
  3. A fee of £50 is charged for a cancellation which does not comply with the above terms.

Waiting times and additional rooms.

  1. Waiting time is charged at a rate of £30 per hour. Waiting time is time where the Inventory Consultant is made to wait unnecessarily outside the standard time allocated per job.
  2. Additional rooms are charged at a rate of £20 for unfurnished rooms and £30 for furnished rooms. Our standard fees are priced by number of bedrooms and also include one kitchen, one bathroom and one en-suite, up to two reception and gardens. All rooms not within these guidelines will be charged at the above rates.
  3. The quoted fees are shown on the schedule provided to you by THE HOUSING INSPECTOR, or such other written and dated schedule which has been provided to you by THE HOUSING INSPECTOR.

VAT

  1. VAT is not currently charged for services.

THE HOUSING INSPECTOR can provide a number of services. These are identified on our website and other leaflets and marketing materials provided to you.

  1. You should identify the service required by completing the Booking Form.
  2. By requesting a report, you guarantee to THE HOUSING INSPECTOR that you have your client’s full authority to proceed.
  3. THE HOUSING INSPECTOR will normally accept instructions via the booking form provided to you.
  4. THE HOUSING INSPECTOR requires at least 48 hours’ notice of each instruction given by this method. This 48-hour period excludes the time period between 5pm on Friday evening and 9am on Monday morning each week. In the event of a shorter notice period being given by you, THE HOUSING INSPECTOR reserves the right to charge an additional surcharge of £25 per instruction.
  5. THE HOUSING INSPECTOR reserves the right not to accept any instruction or to require a variation of these terms prior to undertaking the work. In the event of such variation THE HOUSING INSPECTOR will contact you to obtain your consent prior to the work being undertaken by THE HOUSING INSPECTOR.
  6. Instructions given to THE HOUSING INSPECTOR less than 48 hours before the work is required to be undertaken by THE HOUSING INSPECTOR should be given by telephone using the number provided to you by THE HOUSING INSPECTOR as well as the booking form.

Last Updated : 8th December 2021

error: Content is protected !!
Skip to content